1. Who we are
This policy explains how Sky Outsource collects, uses and protects personal information. “Sky Outsource”, “we” and “us” mean Sky Outsource Inc. (Panama) and Sky Outsource LLC (United States), which operate skyoutsource.com, its subdomains (tools.skyoutsource.com and ots.skyoutsource.com) and the customer portal at portal.skyoutsource.com.
For questions or requests about your information, write to sales@skyoutsource.com.
2. Information we collect
What you send us. When you use our quote or contact forms: your name, company, e-mail address, phone number, the services you are interested in and your message.
How you reached us. To learn which advertising works, we keep the campaign tags in the address you arrived with (such as utm_source, utm_campaign and the Google and Meta click identifiers gclid and fbclid), the page you landed on, the website that referred you, your IP address and your browser type. We use your IP address to estimate your region, only to choose between English and Spanish; that lookup runs on our own server.
Customer portal. For people with a customer account: name, e-mail address, preferred language, sign-in verification codes, and the time of your last sign-in.
Billing information. For our customers: contact details, invoices and payments recorded in our accounting system (see “QuickBooks and customer billing data” below).
3. Cookies and similar technologies
- sky_lang (1 year): remembers your language.
- sky_attr (90 days): remembers the campaign that brought you, so that a quote request can be attributed to it.
- Customer portal session cookies: keep you signed in; they end when you sign out or after a period of inactivity.
- Analytics and advertising measurement: we use Google Analytics, and we may use Google Ads and Meta (Facebook and Instagram) conversion tags to measure how our advertising performs. These providers set their own cookies.
You can block or delete cookies in your browser settings, and use the opt-out tools that Google and Meta offer. The site still works without them.
4. QuickBooks and customer billing data
To show our customers their own invoices and payments, the customer portal connects to Sky Outsource’s own QuickBooks Online accounts through Intuit’s official API. Sky Outsource authorized this connection, and it is read-only: the portal cannot create, change or delete anything in QuickBooks.
- What we read: customer and company names, contact names, e-mail addresses and phone numbers; invoices (number, dates, amounts, balance, currency); and payments (date, amount, reference and the invoices they were applied to). We never read or store bank account or payment card numbers.
- Why: only to show each customer their own billing information and to let authorized Sky Outsource staff manage customer accounts. We do not use it for advertising and we do not sell it or share it with anyone for their own purposes.
- Invoice PDFs are requested from QuickBooks only when a user asks to view or download one. They are not stored on our servers.
- Access tokens issued by Intuit are stored encrypted. They can be revoked at any time from the QuickBooks account, or by contacting us.
- Who can see it: the authorized portal users of a customer see only that customer’s information. Authorized Sky Outsource staff, who sign in with two-step verification, can see all customers.
5. How we use information
- To reply to quote requests and provide our services.
- To run the customer portal, including sign-in security and showing customers their billing information.
- To understand which advertising and which pages of our website work.
- To protect the website, the portal and our customers from abuse and security threats.
- To meet legal, tax and accounting obligations.
6. Who we share it with
We share information only with service providers that help us operate, and only as much as they need: web hosting and e-mail delivery providers, Google (analytics and advertising measurement), Meta (advertising measurement) and Intuit (QuickBooks). We may also disclose information when the law requires it, to protect our rights or the safety of others, or in connection with a sale or reorganization of our business.
We do not sell personal information.
7. How long we keep it
Quote requests and campaign data are kept for as long as they are useful for following up and for our business records, and are then deleted or anonymized. The campaign cookie lasts 90 days. Customer portal accounts and imported billing information are kept while the person or company is our customer and for as long as accounting and legal requirements call for; you can ask us to delete them when there is no legal reason to keep them.
8. Security
Our websites and the portal use HTTPS. Customer sign-in requires a password and a verification code sent to your e-mail address, and you can add an authenticator app. Sky Outsource staff must use two-step verification. Connection tokens for QuickBooks are stored encrypted, and access to customer information is limited to the people who need it. No system is perfectly secure, so please tell us at once if you think your account has been used without your permission.
9. Your choices and rights
You can ask us to give you a copy of your personal information, to correct it, or to delete it, and you can ask us to stop sending you messages. To make a request, write to sales@skyoutsource.com from the e-mail address the request concerns; we will answer within 30 days. Depending on where you live (for example under Panama’s Law 81 of 2019 on personal data protection, or privacy laws of individual U.S. states) you may have additional rights, which we will honor.
10. International transfers
We operate in Panama and the United States and use providers in those and other countries, so your information may be processed outside the country where you live.
11. Children
Our website and services are for businesses and are not directed at anyone under 18. We do not knowingly collect information from children.
12. Changes to this policy
If we change this policy we will publish the new version on this page and update the date at the top.
13. Contact
Sky Outsource
RBS Tower, Piso 12, Oficina 1204, Panama City, Panama
sales@skyoutsource.com
+1 302-565-2055 · +507 303-8812
Questions? Write to sales@skyoutsource.com.